Delivery, returns & exchange

Everything about getting your order to you, and what happens if something arrives wrong.

Delivery

• We deliver all over Pakistan.
• Delivery takes 2–3 days. Every product page and your cart show the dates your order should arrive.
• Delivery costs Rs 200 per order.
• Orders are delivered by Leopard courier.
• For a cash on delivery order, we may call you to confirm it before we send it.

Paying

• Cash on delivery: pay when your order arrives. There is a 2% COD service fee on the order (the products and delivery), shown in your cart and at checkout before you order.
• Bank transfer (or JazzCash, Easypaisa, SadaPay): no fee. The account details are shown at checkout when you choose it.

Returns and exchange

If an item arrives damaged, or you received the wrong item, you can return it for an exchange or a refund: you choose. Other items can’t be returned.

1. Message us within 7 days of delivery on WhatsApp at 0300 5640650 or email info@eshaorganics.com, with your order number and a photo of the item. We need the photo before we can accept a return.
2. Send the item back to us. We’ll tell you how.
3. Choose an exchange or a refund. A refund is sent to your bank account, JazzCash or Easypaisa.

Where is my order?

Message us on WhatsApp at 0300 5640650 with your order number.